NEMO Hotel Resort&SPA

One of Ukraine's most well-known resort complexes.
During the excursion:
– introduction to the hotel infrastructure and room inventory
– bath complex and seawater pool
– Wellness & SPA: service system and guest relations
– dolphin therapy as part of the service concept
– KIDS CLUB and the animation team's work
– restaurant complex: fine dining, children's, and fitness menus
– loyalty and guest retention programs

IL Decameron Luxury Design Hotel Odesa

BRYK Hotel

Diia.Business

Antica Cantina

Lex. Student cafe

Synergy Group company (REEF, Traveler's Coffee Odessa, The Roastery by Odessa)

The program includes:
– REEF restaurant infrastructure
– venue zones: cocktail hall, VIP room, children's room, outdoor terrace
– signature cuisine, equipment, and modern culinary technologies
– restaurant marketing, events, and brand management
– HR department and staff management
– restaurant analytics and financial performance
– guest loyalty programs

Bristol 5-star Hotel — a piece of Ukraine's historical heritage (est. 1899)

Premium service and classic elegance in a modern interpretation.
During the excursion:
– Baroque architecture and interior design solutions
– room inventory: 113 rooms in 7 categories, including presidential suites
– conference service and meeting rooms
– Fitness & SPA
– restaurant complex:
– Le Grand Café Bristol
– lobby bar
– Bristol Kosher
– catering
– luxury service standards
– loyalty programs

M1 CLUB HOTEL — an autonomous design resort

A modern hotel format with a bold concept.
During the excursion:
– the project concept, design, and architecture of the eco-hotel
– room inventory: standard, deluxe, panoramic, and executive suites
– restaurant and bars:
– PROSECCO BAR
– L1 Lobby Bar
– B1 Bar & Beach
– D1 Dessert Market

MozartHotelGroup international hotel chain

An international chain with diverse hotel formats.
The program includes:
– the specifics of operating a hotel chain
– Mozart 4-star hotel: infrastructure and room inventory
– OK Odesa business hotel and concert hall
– conference service and banquet halls
– Arkadia 3-star hotel

Foundation Coffee Roasters

During the excursion you will get to see:
– production and professional Giesen equipment
– the service department
– coffee shop operations
– HoReCa partnerships (300+ clients)
– building a B2B service model

Caleton restaurant and beach complex

A leisure and service format by the sea.
The program includes:
– beach infrastructure
– club
– restaurant, menu, and fitness menu

Benedikt restaurant chain. The concept of a gastronomic restaurant of world breakfasts.

A gastronomic format built around world breakfast cuisine.
Students get acquainted with:
– the concept of the establishment
– interior design
– breakfast menu
– bar menu

Tourist Information Center

An introduction to:
– the city's tourism infrastructure operations
– services and communication with tourists